Cookie Policy

Cookie Policy

OTP Bank’s website uses cookies to run the website, enhance user experience, monitor website activities and display relevant offers.

What is a cookie?

Cookies are small data files that are stored in the browsers by Internet services. They constitute an indispensable technology that is necessary for running online services providing an efficient and modern user experience and is supported by all current browsers.

What kind of cookies does OTP Bank use and for what purpose?

OTP Bank uses cookies for the following purposes:

  • to improve our website,
  • to facilitate your navigation on our website and the use of its functions, thus ensuring a seamless user experience,
  • to gather information as to how you use our website by assessing which part of it you visit or use most; this allows us to know how we can provide an even better user experience to you when you visit our website again,
  • to know how we can provide an even better user experience to you when you visit our website again,
  • to place targeted advertisements on other websites,
  • to distinguish and identify users browsing our website,
  • to monitor the activities performed on the website so that we can send you messages about offers that are specifically tailored to your interests as well as important and relevant to you.

Types of cookies

Essential cookies

These cookies guarantee the proper functioning of the website, enhance user experience, and collect information on the use of the website without identifying the visitors.

This includes storing calculator use values, the status of cookie acceptance, remembering login modes and data, the status of website notification messages and the reduced functionality Google Analytics code, among others.

Please remember that without these cookies we are unable to guarantee the best user experience on our website.

Analytical cookies

With the aim of developing our website and improving user experience, we also use cookies that enable us to collect information on how visitors use our website. These cookies are unable to identify you personally; they merely gather information such as the page that our visitor looked at, which part of the website the user clicked on, how many pages they opened, how long each session lasted and what the error messages were, if any.

Performance cookies

Targeting and advertising cookies

The aim of these cookies is to allow us to ensure that our website displays advertisements that are interesting or relevant to you. These cookies are unable to identify you personally; they merely gather information such as the page that our visitor looked at, which part of the website the user clicked on, how many pages they opened—all this with the aim of finding out what content you are most interested in.

If you have granted your prior consent, we may use the information gathered while tracking your use of the website together with your personal data in order to enable us to tailor our marketing communication to your needs and point out offers that are interesting and relevant to you.

As long as you have agreed with the acceptance of the cookie on the website of OTP Bank before March 11, 2019, you can download the previous cookie information by clicking here.

We use the cookies of the following service providers on our website:

Google Adwords

Detailed information on the service is available at the following link:
https://www.google.com/intl/en/policies/privacy

Facebook

Detailed information on the service is available at the following link:
https://www.facebook.com/help/cookies/

Doubleclick

Detailed information on the service is available at the following link:
https://www.google.com/intl/en/policies/privacy

LinkedIn

Detailed information on the service is available at the following link:
https://www.linkedin.com/legal/cookie-policy

How can you check and disable cookies?

All modern browsers allow users to modify cookie settings. Most web browsers will automatically accept cookies by default, however, these settings can usually be changed, thus the browser can prevent automatic acceptance and offer the possibility of choosing whether you want to allow the use of cookies each time you access the website.

Please note that since the aim of cookies is to enhance or enable the use and processes of our website, the disabling or deletion of cookies may result in your inability to use all of the functions of our website or may cause the website to run differently in your browser than originally designed.

For information on the cookie settings of the most popular browsers, click on the following links:

Privacy Notice

Privacy information related to the cookies used is summarized in the table below.

Essential cookies

The legal grounds for data processingPurpose of data processingPeriod of data processingSet of data being processed
Legitimate interestEnsuring proper operation of the websiteSession cookies:
until the end of the visitor session

Functionality cookies:
6 months		- Google Analytics with reduced functionality

- JSESSIONID

- gdpr_level

- gdpr_time
  • The legal grounds for data processingLegitimate interestPurpose of data processingEnsuring proper operation of the websitePeriod of data processingSession cookies:
    until the end of the visitor session

    Functionality cookies:
    6 months    Set of data being processed- Google Analytics with reduced functionality

    - JSESSIONID

    - gdpr_level

    - gdpr_time

Analytical cookies

The legal grounds for data processingPurpose of data processingPeriod of data processingSet of data being processed
Your consentGathering information on how visitors use our websiteDepending on the cookie:

- until the end of the session,
- for 2 years,
- 24 hours,
- 1 minute,
- 90 days
- 365 days		Google Analytics code

_ga
_gid
_gat
_gac_<property-id>

Click here for a description of all cookies.

Hotjar codes

_hjClosedSurveyInvites
_hjDonePolls
_hjMinimizedPolls
_hjDoneTestersWidgets
_hjMinimizedTestersWidgets
_hjIncludedInSample
_hjShownFeedbackMessage


Google Optimize cookies

__utmx
__utmxx
_gaexp


Piwik PRO cookies

_pk_ref
_pk_cvar
_pk_id
_pk_ses
_pk_hsr
piwik_ignore
_pk_uid
  • The legal grounds for data processingYour consentPurpose of data processingGathering information on how visitors use our websitePeriod of data processingDepending on the cookie:

    - until the end of the session,
    - for 2 years,
    - 24 hours,
    - 1 minute,
    - 90 days
    - 365 days    Set of data being processedGoogle Analytics code

    _ga
    _gid
    _gat
    _gac_<property-id>

    Click here for a description of all cookies.

    Hotjar codes

    _hjClosedSurveyInvites
    _hjDonePolls
    _hjMinimizedPolls
    _hjDoneTestersWidgets
    _hjMinimizedTestersWidgets
    _hjIncludedInSample
    _hjShownFeedbackMessage


    Google Optimize cookies

    __utmx
    __utmxx
    _gaexp


    Piwik PRO cookies

    _pk_ref
    _pk_cvar
    _pk_id
    _pk_ses
    _pk_hsr
    piwik_ignore
    _pk_uid

Targeting and advertising cookies

The legal grounds for data processingPurpose of data processingPeriod of data processingSet of data being processed
Your consentDisplaying relevant advertisements, creation and storage of identifiersDepending on the cookie:

- for 90 days,
- 18 months
- or 2 years		Google Adwords conversion code

Google Adwords remarketing code

Google Analytics remarketing function

Facebook conversion code

Facebook remarketing code

other Facebook cookie

_fbp – user ID
_fbc – click ID

DoubleClick Floodlight code

portalId

Linkedin conversion code

Linkedin remarketing code
  • The legal grounds for data processingYour consentPurpose of data processingDisplaying relevant advertisements, creation and storage of identifiersPeriod of data processingDepending on the cookie:

    - for 90 days,
    - 18 months
    - or 2 years    Set of data being processedGoogle Adwords conversion code

    Google Adwords remarketing code

    Google Analytics remarketing function

    Facebook conversion code

    Facebook remarketing code

    other Facebook cookie

    _fbp – user ID
    _fbc – click ID

    DoubleClick Floodlight code

    portalId

    Linkedin conversion code

    Linkedin remarketing code

Under Articles 12 to 21 of the General Data Protection Regulation, you may request from OTP Bank Plc. as Controller access to, rectification, erasure or restriction of the processing of personal data concerning you, you may object to the processing of such personal data as well as exercise your right to data portability personally (at any branch of the Bank), in writing by mail (OTP Bank Nyrt., 1475 Budapest, Pf. 450.), by telephone (+36 1/20/30/70 3 666 388) or by e-mail ().

If your rights laid down in the General Data Protection Regulation are infringed, you may lodge a complaint with the Controller at the contact details provided above.

You may also lodge a complaint directly with the Hungarian National Authority for Data Protection and Freedom of Information (website: http://naih.hu/; address: 1055 Budapest, Falk Miksa utca 9-11.; mailing address: 1374 Budapest, Pf. 603.; telephone: +36 1 391 1400; fax: +36 1 391 1410; e-mail: ).

Court proceedings may also be brought against the Controller for infringement of the rules regarding the processing of personal data. The action may be brought before the Budapest-Capital Regional Court or the regional court in whose jurisdiction the data subject’s home address is located.

Detailed information on data processing can be found in the General Data Protection Notice included in Annex No. 5 to the General Terms and Conditions, available in the branches and online at www.otpbank.hu.

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If you have any questions, you can contact us by e-mail at !

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